Frequently Asked Questions

Dec 7, 2021

About Lena's Organic & Natural Goods

Welcome to the FAQ page of Lena's Organic & Natural Goods, your ultimate destination for high-quality organic and natural products in the eCommerce & Shopping industry. It is our utmost priority to provide exceptional customer service and support. We have compiled a comprehensive list of frequently asked questions to address all your queries. Read on to find answers to your inquiries regarding our products, shipping, returns, and more.

Product Information

At Lena's Organic & Natural Goods, we take pride in offering a wide range of premium organic and natural products. Our product selection includes organic food, skincare, household items, and more. We ensure that all our products are sourced from trusted suppliers, living up to our commitment to deliver the best quality items to our valued customers.

Whether you are looking for gluten-free options, vegan alternatives, or environmentally-friendly choices, we have got you covered. Our team has meticulously curated an extensive collection where you can find the perfect products that suit your preferences and lifestyle.

Are your products genuinely organic?

Yes, all our products are certified organic. We understand the importance of offering organic products, free from harmful chemicals and pesticides. Our commitment to sustainability and health is reflected in the products we offer. You can shop with confidence, knowing that every item you purchase from Lena's Organic & Natural Goods is truly organic.

Do you offer a variety of vegan products?

Absolutely! We understand the growing demand for vegan options. That's why we have a dedicated section for vegan products. Whether you are vegan or simply looking to incorporate more plant-based choices into your life, you will find a wide array of vegan-friendly alternatives in our store. From snacks to personal care items, explore our vegan collection and let your ethical choices align with your shopping experience.

Shipping and Delivery

At Lena's Organic & Natural Goods, we strive to provide a seamless and efficient shipping experience. We partner with reputable delivery services to ensure that your orders arrive promptly and in excellent condition. Our shipping rates are calculated based on the weight and destination of your package.

How long does shipping typically take?

The shipping time depends on the destination and the shipping method selected. We offer both standard and expedited shipping options. Standard shipping usually takes 3-7 business days within the United States, while expedited shipping delivers your package within 1-3 business days.

What are your shipping rates?

Our shipping rates vary based on your location and the weight of your order. To offer you the best value, we strive to keep our rates competitive. You can view the exact shipping costs at the checkout page before finalizing your purchase. Please note that we may offer promotions or free shipping for specific order amounts or promotional periods.

Returns and Refunds

While we strive to ensure your satisfaction with every purchase, we understand that there may be occasions where you may wish to return or exchange a product. We have a comprehensive returns and refunds policy in place to address such situations.

What is your return policy?

If you are not completely satisfied with your purchase, you may return it within 30 days of delivery. The product must be in its original condition, unused, and in its original packaging. Please note that perishable items, such as food, can only be returned if they are damaged or spoiled upon arrival. For detailed instructions on how to initiate a return, please refer to our Returns page.

How long does it take to process a refund?

Once your return is received and inspected, we will initiate the refund process. The time taken for the refund to reflect in your account depends on your original payment method. Typically, refunds are processed within 5-10 business days.

Contacting Customer Service

At Lena's Organic & Natural Goods, we are dedicated to providing outstanding customer service. If you have any further questions or need assistance, our knowledgeable support team is here to help. We offer multiple ways to get in touch:

  • Phone: Call our toll-free number at 1-800-123-4567 during our business hours, Monday to Friday, 9:00 AM to 5:00 PM (EST).
  • Email: Send us an email at [email protected] and we will get back to you within 24 hours.
  • Live Chat: Visit our website and engage in a live chat session with one of our friendly representatives during our business hours.

Rest assured, we are committed to providing prompt and reliable support to ensure your shopping experience with us is exceptional.


Thank you for choosing Lena's Organic & Natural Goods as your trusted destination for all your organic and natural needs. We believe in offering the highest quality products along with exceptional customer service. If you have any further questions, our comprehensive FAQ section covers a wide range of topics. However, if you still need assistance, our dedicated customer service team is just a call, email, or chat away. Shop with confidence and experience the difference of Lena's Organic & Natural Goods.

Angel Carlos
Great article, very informative! 😊
Nov 8, 2023
John Rodriguez
Helpful information!
Oct 5, 2023