Return Information

Return Policy

At Lena’s Organic & Natural Goods, we strive to ensure your utmost satisfaction with every purchase you make from our eCommerce store. In the rare event that you are not completely satisfied with your order, we offer a hassle-free return policy to guarantee a seamless shopping experience. Please read through the following guidelines and procedures to understand our return process.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be initiated within 30 days of the delivery date.
• The product must be unused, in its original packaging, and in the same condition as you received it.
• Perishable items, such as fresh produce and food items, are not eligible for return due to safety reasons.

Return Process

To initiate a return, kindly follow these steps:

1. Contact our customer support team via email at [email protected] or call us at (555) 123-4567 to request a return authorization.
2. Once your return request is approved, carefully package the item(s) you wish to return, ensuring they are well-protected to prevent any damage during transit.
3. Include the return authorization number provided by our customer support team along with your name, order number, and contact information.
4. Ship the package back to us using a trackable shipping method to the address provided by our customer support team.
5. Once we receive the returned item(s), our team will thoroughly inspect them for any damages or signs of use.
6. If the returned item(s) meet the eligibility criteria mentioned above, we will initiate the refund process.

Refund Process

Once the returned item(s) have been inspected and approved, we will proceed with the refund process. The refund will be issued using the same payment method used during the initial purchase. Please note that the refund will exclude any shipping charges incurred during the original transaction.

Exceptions

While we strive to provide exceptional service, certain circumstances may prevent us from accepting returns in some cases. The following exceptions apply:

• If the return request is made after the specified 30-day period.
• If the product is not in its original packaging or has been used.
• If the product has been damaged or altered in any way, resulting in a diminished value.

Contact Us

If you have any further questions or concerns regarding our return policy, feel free to reach out to our friendly customer support team. We are here to assist you in any way we can to ensure your shopping experience with Lena’s Organic & Natural Goods is nothing short of exceptional.

Email: [email protected]

Phone: (555) 123-4567