Returns and Warranty
Our Commitment to Your Satisfaction
At Lena’s Organic & Natural Goods, we strive to provide the highest quality products and outstanding customer service. We want you to be completely satisfied with your purchase, and we understand that sometimes returns or exchanges may be necessary. This page outlines our returns and warranty policy so you can shop with confidence.
Returns and Exchanges
If for any reason you are not satisfied with your purchase, you may return or exchange the item(s) within 30 days of the delivery date. To be eligible for a return or exchange, the item(s) must be unused, in the same condition as received, and in the original packaging. Please note that perishable goods, such as food items, cannot be returned.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these simple steps:
- Contact our customer support team by phone or email within 30 days of receiving your order.
- Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
- Our customer support team will guide you through the return or exchange process and provide you with a return shipping label if applicable.
- Package the item(s) securely using the original packaging or a suitable alternative.
- Drop off the package at the designated shipping location or schedule a pickup with the provided return shipping label.
Refunds and Store Credits
Once your return is received and inspected, we will process your refund or issue a store credit, depending on your preference. Refunds will be credited back to the original payment method used for the purchase. Store credits can be used towards future purchases at Lena’s Organic & Natural Goods.
Product Warranty
In addition to our returns policy, we also offer a warranty on select products. This warranty guarantees that the product will be free from defects in materials and workmanship for a specified period of time, generally stated on the product page or packaging.
Submitting a Warranty Claim
If you believe your product is defective and covered under warranty, please follow these steps to submit a warranty claim:
- Contact our customer support team within the warranty period.
- Provide your order number, a detailed description of the issue, and any supporting evidence such as photos or videos.
- Our customer support team will guide you through the warranty claim process and provide instructions on how to proceed.
Warranty Coverage
Warranty coverage may vary depending on the product and manufacturer. Please refer to the product page or packaging for specific warranty details. Our customer support team will also be happy to assist you and answer any questions you may have regarding warranty coverage.
Contact Us
If you have any further questions or concerns regarding our returns and warranty policy, please don't hesitate to contact us. We are here to help!
