Shipping Info
Shipping Policy
At Lena’s Organic & Natural Goods, we understand the importance of timely and reliable delivery of our high-quality organic and natural products to our valued customers. We strive to provide a seamless shipping experience and ensure your order reaches you in a prompt and efficient manner.
Processing Time
Once your order is placed, our dedicated team works diligently to process and pack your items with care. We aim to ship all orders within 24-48 hours, excluding weekends and holidays. However, during peak seasons or promotional periods, there may be slight delays in processing due to increased order volumes. Rest assured, we always do our best to fulfill orders as quickly as possible.
Shipping Options
At Lena’s Organic & Natural Goods, we offer various shipping options to cater to your needs. During the checkout process, you can select the most suitable shipping method based on your location and delivery preferences. Our available shipping options include:
- Standard Shipping: Our standard shipping option provides reliable delivery within 5-7 business days. Please note that delivery times may vary based on your location.
- Express Shipping: Need your items sooner? Opt for our express shipping option, which ensures delivery within 2-3 business days for most destinations.
- International Shipping: We also offer international shipping for our customers outside the United States. Please note that international orders may be subject to additional customs fees and import duties, which are the responsibility of the recipient.
Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date. Please allow up to 24 hours for the tracking information to be updated in the carrier's system.
Shipping Rates
Shipping rates at Lena’s Organic & Natural Goods are calculated based on the weight and dimensions of your order, as well as your selected shipping method. During the checkout process, the shipping cost will be automatically calculated and displayed before you finalize your purchase.
Returns & Exchanges
Your satisfaction is our top priority, and we want you to be completely satisfied with your purchase from Lena’s Organic & Natural Goods. If for any reason you are not satisfied with your order or received a damaged/defective item, please contact our customer support team within 14 days of receiving your order. We will be happy to assist you with returns, exchanges, or refunds, subject to our return policy.
Return Policy
To initiate a return or exchange, please follow these steps:
- Contact our customer support team within 14 days of receiving your order to request a return/exchange authorization.
- Package the items securely and include the original packing slip.
- Ship the package to our designated return address, using a trackable shipping method.
- Once we receive the returned items, our team will inspect them and process the refund or exchange accordingly.
Please note that returned items must be in their original condition, unused, and with all packaging intact. Shipping costs for returns/exchanges are the responsibility of the customer, unless the return/exchange is due to an error on our part.
Refunds
Refunds for returned items will be issued in the original form of payment within 7-10 business days of receiving the returned items. Please note that the refund processing time may vary based on your financial institution.
Contact Us
If you have any further questions or require assistance regarding our shipping policies, please don't hesitate to reach out to our customer support team. We are here to help and ensure your shopping experience at Lena’s Organic & Natural Goods is exceptional.
Thank you for choosing Lena’s Organic & Natural Goods for all your organic and natural product needs. We appreciate your support and look forward to serving you!
